Call Center Customer Service Representative
LOCATION: Frisco, TX | Onsite (may transition to Remote after training)
COMPENSATION & SCHEDULE
• Pay: $22.63/hour
• Schedule: Must be available for a shift between 8:00 AM–10:00 PM, including at least one weekend day per week
• Employment Type: Long-term temporary (running over one year)
• Start Date: February 9
ROLE IMPACT
The Call Center Customer Service Representative is the first point of contact for customers calling about their event tickets. This role ensures each customer receives prompt, friendly, and accurate assistance with orders, changes, or general questions. Success means providing excellent service, resolving issues efficiently, and maintaining a positive experience for every caller.
KEY RESPONSIBILITIES
• Answer inbound customer calls regarding event ticket orders, availability, cancellations, and date changes
• Provide accurate information about event parking and parking passes
• Use internal systems to research, update, or resolve customer issues
• Maintain a professional and courteous tone in every interaction
• Assist with chat or email support as needed
MINIMUM QUALIFICATIONS
• 2+ years of experience in a call center customer service role
• Strong verbal communication and active listening skills
• High school diploma or equivalent required
• Proven ability to handle high call volumes while maintaining quality service
• Commitment to long-term engagement in the role
CORE TOOLS & SYSTEMS
• Call center telephony and CRM systems (e.g., Five9, Workforce Systems, or similar)
• Microsoft Outlook / Office Suite
• Ticketing or order management platforms
PREFERRED SKILLS
• Experience with event ticketing systems or e-commerce customer service
• Familiarity with remote call center tools and performance metrics
• Strong problem-solving and multitasking abilities
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:
About the Role: We have a current opening for a Microbiologist and are actively reviewing applications. As a Micro Lab Analyst, you will coordinate the Pathogen and Microbiological monitoring program for finished product, raw material, and environmental samples. ...
Join our AWARD WINNING team at Valley View Care Center National Quality SILVER Award Winners! The Dietary Order Clerk is our Culinary Concierge who is responsible for being in charge of capturing meal orders for our residents and guests.Our patients and guests...
...direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Keurig Dr Pepper Inc.. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there...
CNA / PCA In Verona and surrounding areas! If caring for others comes natural to you, this is an ideal career opportunity! As a PCA, youll earn competitive... ...helping individuals live safely and happily at home. From bathing and dressing to meals and companionship...
...client in Waterville is hiring a Client Intake Representative for a temp-to-hire position with a set M-F 7:30a 4:30p schedule. This is a great opportunity to work at a respected local non-profit agency known for its positive work environment and value in the...