Job Description
Please Note:
- It is a Hybrid Position, requiring on-site presence two days per week, or as needed
- Location: Harrisburg, PA, Local candidates only
- 37.5 hours per week
Job Description:
- ServiceNow Developer is responsible for collaborating with commonwealth personnel with the ITSM bureau, across the Office of Administration bureaus, System Specialists, SMEs, and Suppliers.
- The Product Specialist will work closely with Process Owner, Business Analysts, ServiceNow Administrators, and other ServiceNow Developers within ETSO.
- Certification by ServiceNow as a ServiceNow Certified Developer is preferred but not a mandatory requirement.
Position Duties and Tasks:
- Design, develop, and implement ServiceNow applications and integrations.
- Customize core ITSM applications such as Incident, Problem, Change, Request, and CMDB.
- Develop and maintain custom applications/modules using ServiceNow Studio.
- Create workflows, business rules, client scripts, UI policies/actions, and automated tasks.
- Integrate ServiceNow with third-party tools via REST/SOAP APIs and MID Server.
- Collaborate with Business Analysts and stakeholders to gather and clarify requirements.
- Develop reports, dashboards, and performance analytics widgets.
- Perform code reviews, unit testing, and maintain code quality and security.
- Maintain documentation on configurations, customizations, and system architecture.
- Documents all work for future reference.
- Able to work in a team environment.
- Able to communicate effectively orally and in writing.
- Participate in Agile/Scrum development cycles and sprints.
Requirements
Required Skills:
- Bachelor’s degree in computer science, Information Systems, or related field.
- 5+ years of hands-on ServiceNow development experience.
- Strong knowledge of JavaScript, Glide API, and ServiceNow scripting best practices.
- Experience with ITSM and at least one additional module (e.g., ITOM, HRSD, SPM, Source2Pay).
- Familiarity with Agile/Scrum methodologies.
- ServiceNow Certified System Administrator (CSA) is required.
- ServiceNow Certified Application Developer (CAD).
Desired Skills:
- ServiceNow Certified Implementation Specialist (CIS- ITSM, HRSD, Discovery).
- Experience with Automated Test Framework (ATF).
- Exposure to ServiceNow App Engine and Flow Designer.
- Understanding of CMDB and Discovery.
- Knowledge of Employee Service Portal and custom widget development
Job Tags
Contract work, Work at office, Local area, 2 days per week,