Job Description

Job Description: The Client Services Consultant II will be responsible for the end-to-end client experience for a block of Jumbo sized Association relationships that range from 10,000 to over 30,000 eligible members and have over 5MM in annual premium. Functional Responsibilities:  * Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams. * Provides exceptional customer service to support ongoing customer delivery and client satisfaction. * Respond to customer needs proactively * Leads and participates in both customer- and internal-facing presentations and meetings. * Collaborates and acts as a liaison to assist with problem resolution and troubleshooting. * Participates in client account audits and strategic planning process. * Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems. * Perform other related duties as assigned or required. Essential Business Experience and Technical Skills: Required: * High School diploma or equivalent * 5+ yrs. related experience in client relationship management  Preferred: * Bachelor's degree * Work in a multi-market environment (GroupFacts, Regional Market, MIB) * Prior experience in the PEO industry. * Extensive oral/written communication skills. * Advanced problem solving and analysis. * Expert knowledge of group products, services, and systems.  * Strong organizational and project management skills, with the ability to prioritize numerous responsibilities at once * Ability to consistently meet tight deadlines and work under pressure * Strong computer skills (Word, Excel, PowerPoint, Adobe, MS Project) Travel 5-10% Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.

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