Job Description
Job Description:
The Client Services Consultant II will be responsible for the end-to-end client experience for a block of Jumbo sized Association relationships that range from 10,000 to over 30,000 eligible members and have over 5MM in annual premium.
Functional Responsibilities:
* Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.
* Provides exceptional customer service to support ongoing customer delivery and client satisfaction.
* Respond to customer needs proactively
* Leads and participates in both customer- and internal-facing presentations and meetings.
* Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.
* Participates in client account audits and strategic planning process.
* Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems.
* Perform other related duties as assigned or required.
Essential Business Experience and Technical Skills:
Required:
* High School diploma or equivalent
* 5+ yrs. related experience in client relationship management
Preferred:
* Bachelor's degree
* Work in a multi-market environment (GroupFacts, Regional Market, MIB)
* Prior experience in the PEO industry.
* Extensive oral/written communication skills.
* Advanced problem solving and analysis.
* Expert knowledge of group products, services, and systems.
* Strong organizational and project management skills, with the ability to prioritize numerous responsibilities at once
* Ability to consistently meet tight deadlines and work under pressure
* Strong computer skills (Word, Excel, PowerPoint, Adobe, MS Project)
Travel
5-10%
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
Job Tags
Contract work,
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