Job Description

Job Details

Level: Experienced

Job Location: Hotel Valencia Santana Row - San Jose, CA 95128

Position Type: Full Time

Education Level: Not Specified

Salary Range: $25.00 - $28.00 Hourly

Travel Percentage: None

Job Shift: Graveyard

Job Category: Hospitality - Hotel

Are you a Customer Service Super Star… WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD WINNING TEAM.

Hotel Valencia Santana Row is located in San Jose, CA and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotels created for today’s passionate traveler, each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Job Summary

As Loss Prevention Supervisor, you are to inspire and mentor the employees from the Loss Prevention department. This includes coaching and counseling on all areas such as staffing resources, operational and floor covering needs to achieve hotel standards and ensure a safe environment for all guests and employees. As a supervisor, you should comply with all hotel policies and ensure that your employees follow all hotel standards and policies.

Physical Requirements

• Standing/Walking: 8 hours inside and out of the hotel, cement, tile, and carpet.
• Crouching (bend at knees): Frequently.
• Stooping (bend at waist): Constantly, getting packages and other guest belongings.
• Twisting (knees/waist/neck): Constantly when working with several people at once; watching for guests; checking for Vbar patrons and in-house guests.
• Reaching (overhead/extension): Constantly, when reacting to any incident in the related with evicting hotel guests.
• Handling/Grasping: Constantly, handling packages, parcels, hotel supplies, grasping pens, telephones, and reports.
• Pushing/Pulling: Average weight frequently 10 lbs, maximum weight occasionally 50 lbs.
• Lifting/Carrying: Average weight frequently 10 lbs, maximum weight occasionally 50 lbs.

Working Environment

• Interior and exterior of hotel with exposure to weather conditions.

Administration

• Daily pre-shift meeting – communicate any special events, guests, group or duties to all Loss Prevention agents.
• Staffing/scheduling weekly. Report any time request off to Manager on Duty.
• Interview, train, supervise and coach Loss Prevention employees.
• Authorize or deny time request off based on hotel operational needs.
• Plan and execute monthly meetings and report meeting minutes to F & B director.
• Report any concerns/challenges with Loss Prevention staff to F&B Director.
• Assist F&B Director or Manager on duty in the evaluation process for all Loss Prevention employees.

Responsibilities

• Daily position assignment to Loss Prevention employees in hotel control points.
• Ensure all opening, operational and closing duties by Loss Prevention employees are met on a daily basis.
• Enforcement of the A.B.C. laws and health department laws by employees and guests.
• Notify any violation to Manager on duty.
• Notify F&B Manager on duty of any supplies needed to maintain communication between Loss Prevention agents such as radios, earpieces, flashlight, name tags, etc. and requests to purchase accordingly to ensure proper communication.
• Inspect all areas where a Loss Prevention employee has been assigned and keep accountability of their position to guarantee proper reaction to any incident with hotel guests (every 30 minutes).
• Communicate with F&B Director of any special guest in house and keep information related confidential.
• Meet all deadlines during the V-bar operation such as: V-bar balcony, courtyard, noise disturbance, guest complaints, guest evictions, reporting and representation of the hotel in any legal matter is requested by the hotel.
• Maintain all equipment in excellent condition.
• Maintain public areas and courtyard tables appearances as shown.
• Inspect opening and closing duties and daily check list for security employees.
• Ensure all areas of the hotel are patrolled by Loss Prevention officers.
• Inspect all banquet rooms and storage to ensure all areas are locked after banquet events end.
• Report any hazardous element or guest behavior to minimize chances of accidents or liability issues.

Qualifications

• Hotel operations, customer service, loss prevention and security experience preferred.
• Communicates effectively with others.
• Works productively with a team.
• Effective multitasking skills.
• Composure and patience under pressure.
• Ability to defuse upset guests and recover with a strong hospitality mindset.

Benefits

• Medical, dental, life insurance.
• Paid Time Off.
• Paid Community Service Days.
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Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer.

Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.

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