Seasonal Event Manager – Holiday Lights Drive-Through
Wilderness Trails Zoo – Birch Run, MI
Seasonal / Full-Time or Part-Time (Evenings, Weekends & Holidays)
Lead the magic this holiday season!
Wilderness Trails Zoo is seeking an experienced, hands-on Event Manager to help oversee nightly operations of our annual Holiday Lights Drive-Through event. This position works closely with, and in the absence of, the Zoo’s General Manager to ensure a safe, organized, and enjoyable experience for every guest.
Position Overview
The Event Manager will coordinate all aspects of evening event operations, supervising multiple departments including:
Retail staff in the gift shop
Cashiers at the admissions booth
Traffic control and parking staff
Maintenance and support crews
This role requires strong leadership, multitasking, and communication skills to manage a large team and high guest volume efficiently and professionally.
Responsibilities
Oversee nightly event operations and ensure all stations are staffed and running smoothly
Manage and motivate seasonal employees across several departments
Handle guest inquiries, issues, and escalations with professionalism
Monitor cash handling and retail transactions for accuracy and accountability
Communicate with the General Manager regarding staffing, safety, and operational updates
Assist with setup, lighting checks, and basic troubleshooting as needed
Ensure adherence to zoo policies, safety standards, and quality guest experiences
Requirements
Must be 21 years or older
Must pass a drug screening and background check
Must have reliable transportation
Prior management experience required — preferably in event operations, hospitality, or retail sales
Electrical experience or familiarity with event lighting systems is a plus
Must be able to work outdoors in all weather conditions (cold, snow, rain, etc.)
Must be able to stand and walk for extended periods
Must be available evenings, weekends, and holidays throughout the event season
Schedule & Pay
Seasonal employment: Mid-November through early February
Evening shifts: 5:00 PM – 11:00 PM
Weekend and holiday availability required
Competitive pay based on experience
Opportunities for future seasonal or year-round leadership roles
How to Apply
Apply directly through Indeed, or email your resume and contact information to:
Jeremiah.tietz@wildernesstrailszoo.org
Be part of the team that makes the Wilderness Trails Zoo Holiday Lights Drive-Through shine!
Help us create a safe, joyful, and unforgettable holiday experience for our community.
Job Types: Full-time, Part-time, Temporary
Pay: $18.00 - $24.61 per hour
Work Location: In person
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