Job Description
This is a remote position.
CALL CENTER AGENT
CUSTOMER SERVICE (REMOTE OMNICHANNEL)
Recruiting Lion Solutions is searching for a talented Call Center Agent ready to deliver exceptional service in the fast-paced world of telecommunications. This fully remote role supports a major telecom provider and requires someone who thrives in a dynamic environment where every call, chat, and email is an opportunity to create a positive customer experience. If you’re dependable, tech-savvy, and passionate about helping people, this is your chance to shine.
What You’ll Do
- Handle inbound/outbound calls, email, chat, and omnichannel customer interactions with professionalism and empathy.
- Deliver outstanding customer service while resolving account inquiries, login issues, access problems, and general troubleshooting needs.
- Answer billing questions, help customers understand charges, and process account updates.
- Provide light upselling when appropriate by identifying customer needs and recommending available services.
- Maintain accurate and detailed documentation in the system for each interaction.
- Follow telecom guidelines, company processes, and performance expectations to ensure quality service.
Qualifications
- 4+ years of customer service experience, with at least 2 years in a call center environment within the last 7 years.
- Ability to type 30+ words per minute.
- Proficient in Microsoft 365 (Outlook, Teams, Word, Excel).
- Strong communication skills with a professional, friendly tone.
- Ability to handle high-volume multitasking across multiple platforms (calls, emails, chats).
- Basic technical troubleshooting skills and comfort navigating multiple systems.
- Dependable, punctual, and focused, especially in a work-from-home environment.
- Reliable home setup: high-speed internet, compatible computer/laptop, quiet workspace, and preferably a hardwired connection.
- Must pass a criminal background check.
What the Job Offers
- Full-time remote position
- $15.00–$17.00 per hour, paid bi-weekly
- Full company benefits
- Schedule availability required between 7:00 AM – 7:00 PM, Sunday through Monday
- Weekend availability required
- Two consecutive days off
- Stable environment with long-term career growth opportunities
- Supportive team culture with continuous training and development
Ready to Join the Pride?
If you’re committed, experienced, and eager to deliver exceptional support in the fast-moving telecommunications jungle, we want to welcome you into our pride. Let’s ROAR together.
Recruiting Lion Solutions is an Equal Opportunity Employer
Job Tags
Bi-weekly pay, Hourly pay, Full time, Remote work, Weekend work,