Technical Product Manager Job at VDart Inc, Washington DC

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  • VDart Inc
  • Washington DC

Job Description

Role: Lead / Senior Technical Product Manager
Location : Plano, TX / Bothell, WA(3 days onsite)

Contract: 06 + Months
Focus: Implementation of Google's Customer Engagement Suite (CES/CCAI) across B2B contact center platforms Conversational AI, IVR/chatbots, enterprise-scale integrations, and cross-functional leadership.

High-Level Role Summary
We are looking for a Lead / Senior Technical Product Manager to support the implementation of Google's Customer Engagement Suite (CES / CCAI) across B2B contact center platforms. The individual will act as the bridge between business stakeholders, engineering, and vendors to deliver scalable AI-powered customer service solutions across voice, chat, and digital channels.

Key Requirements at a Glance:

  • 5+ years in Product Management / Technical Program Management in enterprise-scale environments.
  • Hands-on experience with Conversational AI, IVR systems, chatbots, or contact center platforms .
  • Familiarity with Google CCAI, Dialogflow CX, GCP services, or similar tools .
  • Strong understanding of contact center infrastructure (Genesys, Avaya, Twilio, Cisco, NICE) and CRM platforms (Salesforce, Zendesk).
  • Excellent communication and ability to lead cross-functional teams and vendors .

Key Skills: TPM, CES / CCAI, Conversational AI, IVR systems, chatbots, or contact center platforms.

Job Tags

Contract work,

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