Role: Lead / Senior Technical Product Manager
Location : Plano, TX / Bothell, WA(3 days onsite)
Contract: 06 + Months
Focus: Implementation of Google's Customer Engagement Suite (CES/CCAI) across B2B contact center platforms Conversational AI, IVR/chatbots, enterprise-scale integrations, and cross-functional leadership.
High-Level Role Summary
We are looking for a Lead / Senior Technical Product Manager to support the implementation of Google's Customer Engagement Suite (CES / CCAI) across B2B contact center platforms. The individual will act as the bridge between business stakeholders, engineering, and vendors to deliver scalable AI-powered customer service solutions across voice, chat, and digital channels.
Key Requirements at a Glance:
Key Skills: TPM, CES / CCAI, Conversational AI, IVR systems, chatbots, or contact center platforms.
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