Job Description

The River Manager functions as the leader of rafting operations within the company, maintaining communication and relationships within the River & Fishing department and with other company business partners.

The River Manager is accountable for overseeing company river operations and ensuring compliance; monitoring service quality and guest experience; effectively troubleshooting issues as they arise; driving guest and staff safety excellence; providing training, coaching and performance management to guide staff; ensuring staff clearly understand expectations; managing resources to maximize efficiency; and leading by example. All AOTG employees are expected to help achieve our vision of leading the world outdoors by extending hospitality at all times, providing assistance where needed, and championing a one-company mindset.

Season Dates: Now - Novemebr 15, 2025

Employee housing is available for this role.

Job Responsibilities

-Continually drive customer safety, with a focus on fewer swimmers -Promote staff involvement, ownership, and accountability to proactively eliminate hazards

-Respond to critical situations in a timely, effective manner

-Report injuries and incidents in accordance with company and state regulatory agency procedures

-Select trainees and oversee the guide training program

-Select and mentor trip leaders

-Monitor trip leaders to ensure the accuracy of their reporting

-Verify all guide certifications, river logs and river section documents are up to date and filed properly

-Proactively secure guide commitments for the historically busy time periods and special events

-Draft and post the schedule of river trips and notify guides as needed

-Maintain an open line of positive communication with the reservations and transportation staff

-Respond to guest and staff concerns in an efficient, timely and accurate manner

-Consistently monitor the inventory of river related equipment and oversee proper storage

-Ensure the guide staff are provided with essential equipment

-Compile, review and approve payroll in a timely manner

-Attend and actively participate in scheduled operational meetings

-Maintain a working knowledge of applicable rules and regulations

-Perform other duties and responsibilities that may be added at the company's discretion

Qualifications

REQUIRED
-Ability to work independently with minimal guidance and as part of a team
-Ability to identify and resolve problems in a timely manner and adapt to changes in the work environment
-Ability to work at a fast pace with frequent interruptions
-Basic written and verbal communication skills
-Capable of performing basic computer functions
-Valid driver's license, acceptable driving record and the ability to drive a large vehicle

PREFERRED
-Working knowledge and relevant experience in the outdoor industry, specifically whitewater rafting
-Demonstrated ability to supervise the work of staff including hiring, training, counseling, evaluation, and disciplinary matters 
-Strong problem resolution and interpersonal skills
-First Aid and CPR or other higher medical training certification

PHYSICAL DEMANDS & ENVIRONMENT
-This job is an indoor/outdoor position that is subject to working with and doing tasks that involve heights, temperature extremes, exposure to road dust and vehicle exhaust, heavy lifting (50+ pounds), long durations of sitting, balancing, and grasping and frequent bending, pushing and pulling.

Education

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