Job Description

Salary: $39,680 - 39,680 per year Requirements:

• A high school diploma or GED is necessary; a Bachelor's degree is highly favored.
• Prior experience in customer service is essential.
• Experience in healthcare, pharmacy, or another relevant field is strongly desired.
• Excellent verbal and written communication skills are required.
• Proficient technical abilities, analytical thinking, sound judgment, and a strong operational focus are essential qualities.
• We seek individuals who are passionate about delivering exceptional patient care.
• The capability to collaborate effectively with colleagues and work cross-functionally is a must.
• A solid technical aptitude and the ability to grasp complex new software are needed.

Responsibilities:

• I will be responsible for answering inbound calls to help resolve both routine and novel issues with patients, healthcare providers, and insurers.
• I will provide patient support to accurately assist pharmaceutical programs and refer them to the appropriate teams when needed.
• It is my goal to meet and exceed established performance targets.
• I will document all call details and data findings per operational protocols.
• I will leverage Knowledge Base resources to address inquiries effectively.
• Maintaining the confidentiality of patient and proprietary information will be a priority.
• I will develop a solid understanding of the company's security and privacy protocols.
• Continuous education on product updates, new features, and upcoming launches will be part of my responsibilities.
• I will contribute to enhancing the patient experience by providing feedback to management to help refine products, materials, and processes.

Technologies:

• Support
• Security

More:

We are urgently seeking to expand our Customer Support team. We are in search of dedicated individuals who can elevate the quality of customer service we extend to our patients and partners. This is your chance to be part of a health-tech organization committed to making medications more affordable for all Americans.

Kickstart your career with the most rapidly growing pharmacy technology firm, which develops solutions to ensure prescriptions are accessible and affordable for everyone. Our two main products address traditional obstacles within the existing prescription supply chain, leading to improved access to essential medications and better health outcomes for patients.

Compensation: $19/hr
Location: Onsite in Robinson Township, Pittsburgh
Work Hours: Monday to Friday across various 8-hour shifts: 8 am - 4 pm EST, 9 am - 5 pm EST, 1 pm - 9 pm EST, or open for availability for 4-day, 10-hour shifts from 11 am - 9 pm EST.

Benefits:
- Medical, dental, and vision insurance plans tailored to your needs
- 401(k) retirement savings plan
- Daily meal stipend for onsite marketplace
- Pre-tax transit benefits and complimentary onsite parking

last updated 40 week of 2025

Job Tags

Full time, Monday to Friday, Shift work, Day shift,

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