Job Description

Role Overview

Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day.

Sodexo is hiring a Multi eXPress Manager 2 for the Mt. Sinai Hospital l ocated in Chicago, IL .

The Multi eXPress Operations Manager oversees patient transport (within hospital only), Central Telemetry, Central Video sitter, and the Service Response Center (call center). Support team includes one Specialist, one Department Assistant and 3-4 lead team members. The best qualified candidate will be a self-starter with previous Management experience in the hospitality industry. Seeking servant leadership skills and the ability to effectively manage multiple priorities in a dynamic environment.

What You'll Do

• Maintain and inspect transport equipment, as well as related logistics, documentation and reporting;
• Create a positive patient experience by setting the tone and culture of patient expectations, including the provision of concierge transport services, through a compassionate bedside manner;
• Respond to and/or managing calls through the Service Response Center;

• Be responsible for driving patient satisfaction scores;
• Provide a clean and safe environment for patients, visitors and staff;
• Work with the Environment of Care Committee and Infection Prevention Director;
• Effectively manage the Unit Operating System; and/or
• Support a diverse and inclusive workforce.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
• knowledge of patient care services in a healthcare setting;
• Service Response Center or call center experience;
• in depth knowledge of quality control systems such as EPIC or TeleTracking,
• experience effectively managing projects within agreed upon timelines;
• proficiency with computers and other technology;
• strong leadership skills and the ability to work independently to drive program compliance and reach project target dates of completion;
• strong hospitality or customer service experience.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form .

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experience

Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in functional areas such as call center technology, computer applications, process improvement, or related areas

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