Job Description

The Offer

• Work alongside & learn from best in class talent
• Flexible working options
• Opportunity to make a positive impact

The Job

Key Responsibilities:

• Provide exceptional support to customers via email, chat, and phone, addressing product inquiries, technical issues, and general inquiries.
• Guide customers through the onboarding process, ensuring they fully understand and utilize our products.
• Act as the voice of the customer, sharing feedback with the product team to help improve features and usability.
• Proactively identify opportunities for customers to get more value from our services and provide upsell opportunities where appropriate.
• Troubleshoot and resolve technical issues, working closely with the technical team to ensure prompt resolution.
• Create and maintain documentation and knowledge base articles for customers.
• Track customer satisfaction metrics and take action to improve client relationships.
• Collaborate with sales and product teams to ensure customer needs are met.

The Profile

Qualifications:

• Bachelor’s degree or equivalent work experience.
• 2+ years of experience in customer support, success, or a related field, preferably in a SaaS or tech environment.
• Strong communication skills, both written and verbal.
• Ability to multitask and manage multiple customer accounts simultaneously.
• Proficiency in customer support tools and CRM systems (e.g., Zendesk, Salesforce).
• Problem-solving skills with the ability to work independently and as part of a team.
• A passion for helping people and providing excellent customer experiences.
• Strong attention to detail and ability to manage customer expectations.

The Employer

Our client was founded by experts in law, finance, and strategy who saw a need for a more holistic approach to business consultancy.

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