Customer Service Representative
Location: Sterling, VA (On-site)
Employment Type: Full-Time, Non-Exempt
Salary: $22-$25/hr
What We Offer
Competitive pay based on experience
Incentive plan opportunities based on performance
Comprehensive benefits package, including medical, dental, and vision insurance
Retirement savings options with 401(k) company match (if applicable)
Ongoing training and professional development opportunities
Supportive and collaborative team environment focused on customer success
Position Overview
The Customer Service Representative (CSR) is responsible for handling incoming customer calls, scheduling and rescheduling requested services, selling and cross-selling memberships, reviewing technicians' daily schedules, responding to customer texts and voicemails, and following up on missed service payments as needed.
This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment. The ideal candidate will be customer-focused and comfortable handling multiple tasks while ensuring an outstanding customer experience.
Key Responsibilities
Answer incoming calls and assist customers with scheduling and rescheduling services
Sell and cross-sell memberships and other service offerings
Review technicians' daily schedules to ensure efficiency
Respond to customer texts and voicemails in a timely manner
Follow up on missed service payments as needed
Provide exceptional customer service by addressing customer concerns and inquiries
Qualifications
Required
2+ years of experience in Customer Service (preferably in Home Services)
Strong computer skills with proficiency in Microsoft Office
High School Diploma or GED
Ability to multi-task and prioritize workloads in a busy environment
Ability to work independently with minimal supervision
Strong verbal and written communication skills
Preferred
Experience using Service Titan software is highly desired
Working Conditions & Physical Requirements
Frequent repetitive hand and arm motions with prolonged periods of sitting
Regularly required to stand, walk, talk, listen, reach, stoop, kneel, crouch, or balance
Requires manual dexterity and eye-hand coordination for keyboarding and equipment handling
Ability to lift and/or move up to 25 pounds occasionally
Noise level is typically low to moderate
Must be able to travel (10%) within the metropolitan area
Why Join Us?
As a Customer Service Representative, you will play a vital role in ensuring smooth daily operations and outstanding customer satisfaction. You will work in a collaborative team environment, gain experience with industry-leading tools, and have opportunities for growth and professional development.
Ready to join our team? Apply now and take the next step in your career with Hydro-Tech Irrigation.
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