Job Description

Are you a people person with a passion for helping customers and turning every conversation into a great experience?
Join a vibrant team , where your German language skills and enthusiasm will shine every day!

What Youll Do

As a Customer Service Agent , youll be the voice of our brand providing exceptional service, resolving queries, and ensuring our customers enjoy a seamless booking experience.

Your day-to-day will include:

• Handling inbound calls and converting enquiries into confirmed sales
• Meeting performance goals in sales, quality, and customer care
• Providing accurate information and assistance across all services
• Collaborating with teammates and supporting other markets when needed
• Sharing customer feedback to help us improve our service experience
• Managing customer complaints professionally and efficiently

What We´re Looking For

We´re looking for a motivated, customer-oriented professional who loves communication and teamwork.

Requirements:

• Fluent in German (C2) and English (C1)
• Proficient in Microsoft Office (Word & Excel)
• Strong communication and sales/customer service skills
• Thrives in a fast-paced, dynamic environment
• Team player with great interpersonal skills
• ️ Able to type at least 25 words per minute

What´s in It for You

We believe great performance deserves great rewards!

Competitive Pay & Growth + Performance Bonus.

Working Hours:

• Monday to Sunday, between 07:00 19:00
• Flexible shifts

Contract: Indefinite

Why Join Us?

• Be part of a multicultural, energetic, and supportive team
• Enjoy career growth opportunities within a global company
• Receive ongoing training and professional development
• Make a real impact by helping customers every day

Ready to Start Your Journey?

If you´re passionate about customer service, fluent in Italian, and ready to grow your career wed love to hear from you!

Apply now v and take the next step toward an exciting future in Malta.

Job Tags

Contract work, Work at office, Flexible hours,

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