Job Description

Are you passionate about providing high-quality support to a mental health practice and making a meaningful impact in people’s lives? Are you looking to join a supportive, collaborative team that values authenticity, compassion, and humor? Freedom Within Center (FWC) is seeking a dedicated administrative assistant to join our group practice in Old Town, San Diego. We offer a welcoming environment where you can focus on doing the work you love while being supported in your professional growth. 

Freedom Within Therapy and Wellness Center is seeking a  Client and Billing Coordinator (CBC)to join our team! This role is ideal for someone who is detail-oriented, highly organized, and passionate about supporting mental health services through strong administrative and billing expertise. The CBC plays a key role in managing billing, credentialing, and client scheduling, ensuring a seamless experience for both clients and clinicians.

Position Overview:

• This is a W-2 position for an administrative staff member

Benefits:

• Work Location: Onsite five days/week Mon-Fri 10am-6pm (no telework)
• Qualifications: Bachelor’s Degree Preferred
• Skills: Strong initiative, organizational skills, and a commitment to supporting staff development and client care.

Duties/Responsibilities of Client and Billing Coordinator:

• Billing & Payments: Process insurance claims, manage denials, and ensure timely payments. Follow up on outstanding balances and client billing inquiries.
• Credentialing: Assist with onboarding new therapists to insurance panels and maintain credentialing records.
• Client Scheduling & Coordination: Support intake coordination by scheduling clients, verifying insurance benefits, and ensuring all paperwork is complete for new and existing clients.
• Administrative & Office Support: Maintain client records in the CRM and Electronic Health Record (EHR) system – we use Simple Practice. Generate reports, and track authorizations for services.
• Collaboration & Communication: Work closely with the Client Care Coordinator (CCC) to manage intake calls, client inquiries, and scheduling. Communicate with clinicians regarding availability, cancellations, and billing updates.
• Marketing & Outreach: Assist in marketing efforts such as newsletters and social media content.
• Meetings & Team Involvement: Participate in team meetings, diversity and inclusion discussions, and ongoing training opportunities.

Qualifications and Skills:

• Experience in medical billing, insurance claims processing, or administrative healthcare settings preferred.
• Strong attention to detail and ability to stay organized in a fast-paced environment.
• High level of professionalism, reliability, and communication skills.
• Comfortable using technology, including Google Suite, CRM systems, and Electronic Health Records (EHR).
• Ability to work independently while collaborating with a supportive team.
• Experience in the mental health field or familiarity with HIPAA compliance is a plus.

What Makes Someone a Good Fit for this Role?

This Position is NOT for You If You:

• Are just looking for a job to clock in and out of.
• Prefer working alone rather than collaborating as part of a team.
• Have difficulty staying organized and managing multiple priorities at once.
• Tend to struggle with details or lack follow through

This Position is Perfect for You If You:

• Love supporting others and contributing to a mission-driven team.
• Are highly detail-oriented and thrive in an organized environment.
• Take initiative and are proactive in problem-solving.
• Are comfortable receiving and implementing feedback to improve processes.

Compensation and Benefits:

• Salary: $42,000 – $50,000/annually
• 36-40 hour work week (leaving more time for work/life balance)
• Paid vacation time
• Paid sick time
• Paid holidays
• Paid volunteer time
• 401(k) Retirement Account with company matching
• Health insurance, vision, dental and life
• Company charitable donation match
• Bi-monthly DEI workgroups and training sessions available to all staff (admin and clinical)
• Opportunities for team building, both inside and outside the office, through activities and FWC hosted events
• Snacks, coffee, and more snacks – we like to keep everyone fed and caffeinated 
• Calm and inviting office space with windows/natural light in each room

Schedule & Work Environment:

• Full-time, in-office (Monday – Friday, 10 AM – 6 PM)
• No remote work available
• Occasional availability for urgent/emergency requests outside of work hours may be required.

Promoting inclusion: We welcome and strongly encourage applications from people of all backgrounds, including those from historically marginalized or underrepresented communities. Our practice is dedicated to fostering an inclusive environment that honors the diverse identities of our team and clients. We promote hiring of varying backgrounds, beliefs, and specialties to better serve the diverse and unique experience of our clients. It is also important that our office promotes a foundation of diversity, equity, and inclusivity in its culture and practice. We hold bi-monthly DEI group discussions to further understand our own biases, and to look at how we can better serve our diverse community and minority populations. 

If you feel like this sounds like a fit for you, follow the link below to apply now and we will reach out to schedule a time to chat!

Job Tags

Holiday work, Full time, Immediate start, Work alone, Monday to Friday,

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