Call Center Customer Care Representative Job at Whitefield Academy, Smyrna, GA

SUdMZnExYzBGbTB6TU8xZGk3UXZKRjU0dEE9PQ==
  • Whitefield Academy
  • Smyrna, GA

Job Description


Summary

We’re looking for a motivated and customer-focused individual to join our team as a Call Center Customer Care Representative. In this role, you’ll be the first point of contact for customers, providing friendly, professional, and efficient support to ensure a positive experience with our company.

Duties

•Handle incoming and outgoing customer calls with professionalism and empathy.
•Listen actively to customer inquiries and provide accurate, helpful information.
•Resolve issues or complaints in a timely and effective manner.
•Maintain detailed and accurate records of customer interactions.
•Follow company guidelines, policies, and quality standards during every call.
•Escalate complex issues to the appropriate department when necessary.
•Strive to meet or exceed individual and team performance goals.

Requirements

•High school diploma or equivalent required; additional education is a plus.
•Strong verbal and written communication skills.
•Basic computer skills and the ability to navigate multiple systems at once.
•Positive attitude, patience, and a genuine desire to help others.
•Ability to work in a fast-paced environment and handle multiple tasks.
•Previous experience in a customer service or call center role is preferred but not required — training will be provided.

Nice To Haves

•Bachelor's Degree or equivalent.

Benefits

•Competitive pay and incentive opportunities.
•Paid training and ongoing coaching.
•Opportunities for career growth and development.
•Supportive and inclusive work environment.
•[Optional: Benefits such as health insurance, paid time off, etc.]

Work Remotely

This is a remote position

Job Tags

Full time, Remote work,

Similar Jobs

EssilorLuxottica Group

Sales Associate Sunglass Hut @ Macys Job at EssilorLuxottica Group

 ...Requisition ID:862153 Store # :005884 Sunglass Hut MACYS Position: Seasonal/Temporary At Sunglass Hut, we're always in the sun. Youll find a dynamic space with endless possibilities to grow your career. We are a culture that wants to see you succeed... 

Century 21 Top Producers

Showing Agent For Real Estate Job at Century 21 Top Producers

Showing and Buyers Agent OpportunityWe are looking for a licensed real estate agent who wants to learn how to become a confident Showing and Buyers Agent while earning rewarding commissions from day one. This opportunity offers hands-on experience working with... 

ABM Industries

Airport Facility Cleaner ELP Job at ABM Industries

**Overview****Job Summary Details:****Hourly Wage:** $12.00The **_Airport Facility Cleaner_** the cleaning and upkeep of an assigned area.**Benefit Information:**ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee... 

NANA Regional Corporation

Game Developer Job at NANA Regional Corporation

Pinnacle Solutions is looking for a passionate and motivated Game Developer to join our virtual development team. The ideal candidate has a strong understanding of programming and game design principles, and a desire to learn, lead, and grow in a collaborative, fast-paced... 

Elevo Learning

Sports Coach (Baseball) Job at Elevo Learning

Sports Coach (Basketball) Preferred Experience: Baseball Experience or Coaching Program Start Date: 12/01/2025 End Date: 5/08/2026 Schedule Monday: Hours range from 1:00pm - 6:00pm Tuesday: Hours range from 1:00pm - 6:00pm Wednesday: Hours range from...